Prescriptions Policy

Prescriptions

We do not respond to refill requests from pharmacies. We must hear directly from you via phone or Patient Gateway for prescription refill requests.

We encourage you to work with your provider to make sure you have enough medication until your next scheduled appointment. Refill requests between appointments will be responded to within 1-2 business days of your provider receiving your request, so be sure to plan accordingly to prevent lapses in your treatment.

For controlled substances, including benzodiazepines (Klonopin, Ativan, Xanax, Valium, etc.) and stimulants (Adderall, Ritalin, Concerta, etc.): If your provider is unavailable, the covering provider will determine if it is appropriate to authorize enough medication until your provider is available.

Be aware that a brief interruption of a stimulant will not result in a dangerous withdrawal reaction.